Purple Spiders - FAQ's
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Welcome to the Purple Spiders' Fan Club!

FAQ's

Click the 'Join Now' button in the right-hand corner of the page or click here and fill out the form to join the Purple Spiders' Fan Club. Alternatively, email joinus@purple-spiders.org with your email and password to join. Email help@purple-spiders.org or info@purple-spiders.org for further assistance or information, should you have any queries.

Unfortunately, there is not currently a way to change your account details or password on the website itself, however should you want to, our customer care service would be happy to help you. Email your current account details/password as well as your new account details/password to customercare@purple-spiders.org or help@purple-spiders.org. Should you wish to talk by phone, we would be happy to help on our 24h customer careline: +44 1423 765978 (01423 765978).

There are multiple ways to contact us. Firstly, you can contact us via email, by emailing your full name along with the country you live in and your message, as well as optionally including your telephone number, to any of the following email addresses, depending on what the email is regarding: help@purple-spiders.org (for help), info@purple-spiders.org (for information regarding the band or the fan club), joinus@purple-spiders.org (to join the Purple Spiders' Fan Club) or customercare@purple-spiders.org (for any other customer care issues - e.g. changing your account details or your password). There is also an option of contacting us by filling out and submitting a form, which can be found at https://purple-spiders.neocities.org/contact.html. Please note that we can only receive and respond to submissions and messages in English. Should you want to speak directly to a member of our customer service team, you can call us on our 24h customer careline: +44 1423 765978 (01423 765978).

Information about upcoming tours and performances can be found at https://purple-spiders.neocities.org/upcoming_events.html. Tickets can also be bought on this page.

A sample of one of our pieces of music, 'Under The Sea,' can be heard and downloaded from https://purple-spiders.neocities.org/music.html (background music only - lyrics not included). To hear or download further music, book tickets to one of our concerts for a live performance at https://purple-spiders.neocities.org/upcoming_events.html or browse videos on Youtube. Pictures of the band can be found in our picture gallery at https://purple-spiders.neocities.org/picture_gallery.html.

Official Purple Spiders merchandise can be bought from our 'Merch' store at https://purple-spiders.neocities.org/merch.html. It would be much appreciated if you buy the official merchandise from our store and refrain from being tricked into buying fake Purple Spiders merchandise elsewhere online.

Question Mark

Have any other questions or queries? Should you need assistance, we are happy to help you if you contact us in one of the many ways outlined under FAQ #3 above.
For further information browse our website at https://purple-spiders.neocities.org. You can also contact us for help or further information at help@purple-spiders.org, info@purple-spiders.org, customercare@purple-spiders.org or even on our customer careline: +44 1423 765978 (01423 765978). Should you wish to contact us from our website, there is also an option of contacting us by filling out and submitting a form, which can be found at https://purple-spiders.neocities.org/contact.html. Please note that we can only receive and respond to submissions and messages in English.

FAQ's